Terms of Service

Operator: CaseRail Technologies Inc., a British Columbia corporation
Registered Address: The Company operates remotely and does not maintain a public-facing office. For legal notices, please contact: legal@caserail.app.
Contact: legal@caserail.app

1. Acceptance of Terms

By creating an account, accessing the CaseRail platform, or using any CaseRail service, you agree to these Terms of Service (“Terms”).

CaseRail provides a configurable, multi-tenant SaaS platform used by organizations (“Tenants”) to manage records, workflows, and public-facing portals. Tenants may allow their own end users (“Portal Users”) to submit information through the platform.

2. Customer Relationship

CaseRail contracts only with Tenants. Portal Users interact with Tenant-controlled portals. Tenants are solely responsible for:

• The lawfulness of data they collect
• The accuracy of information submitted
• Compliance with applicable privacy, records, and regulatory laws

CaseRail acts as a data processor on Tenant instructions.

3. Beta Status & No Warranty

CaseRail is provided “AS IS”, “AS AVAILABLE”, and WITHOUT WARRANTIES OF ANY KIND, express or implied. This includes warranties of merchantability, fitness for a particular purpose, non-infringement, or error-free operation.

CaseRail may contain defects, may change without notice, and may be unavailable during maintenance or outages.

4. Acceptable Use

Tenants may not use CaseRail to:

• Conduct unlawful surveillance
• Store data they are not legally authorized to collect
• Violate privacy, health-information, or law-enforcement regulations
• Upload malware or attempt unauthorized access
• Interfere with platform integrity or security

CaseRail may suspend accounts violating these rules.

5. Security & Access Control

CaseRail implements role-based access control, audit logs, and tenant data isolation. Tenants must:

• Maintain secure credentials
• Configure roles appropriately
• Ensure authorized use by their personnel

6. Payment & Billing

Fees are billed monthly or annually. All fees are non-refundable except where required by law.

7. Limitation of Liability

To the maximum extent permitted by law:

• CaseRail’s total liability is limited to the fees paid by the Tenant in the preceding 12 months.
• CaseRail is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages.
• CaseRail is not liable for Tenant-provided data, misconfiguration, or misuse of the platform.
• CaseRail is not liable for regulatory compliance failures by Tenants.

Carve-outs: This limitation does not apply to CaseRail’s own gross negligence or willful misconduct.

8. Indemnification

Tenants agree to indemnify CaseRail against claims arising from:

• Tenant data
• Tenant misuse
• Tenant violations of law
• Tenant misconfiguration of custom fields or workflows

9. Governing Law

These Terms are governed by the laws of British Columbia, Canada. Venue for disputes is Vancouver, BC.

10. Dispute Resolution

Disputes will be resolved through binding arbitration, except where prohibited by law. Class-action waivers apply.

11. Termination

CaseRail may suspend or terminate access for violations of these Terms. Tenants may terminate with 30 days’ notice.

12. Changes to Terms

CaseRail may update these Terms. Continued use constitutes acceptance.